Service Advantages
Professional technical engineers provide one-on-one service throughout the process
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Pre-sales
Provide multilingual materials (technical manuals, case videos), remote video demonstrations or overseas showroom experiences, and support online proofing verification; combine the characteristics of the target market industry (such as automobile manufacturing, aerospace), provide customized solution consulting, and assist customers in matching equipment with production needs.
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In-sales
Assist in import certification (such as CE, UL, ISO), customs clearance procedures, and provide "door-to-door" installation and commissioning services; adjust equipment parameters according to local voltage and process standards to ensure compliance and adaptability.
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After-sales
Establish a 24-hour multilingual customer service hotline to support online repairs; develop a remote diagnosis system (real-time monitoring of equipment data through the Internet of Things) to quickly locate basic faults and guide solutions; for complex problems, link overseas service points or local partners for emergency processing, and provide regular maintenance plans.
FAQ
If your questions are not answered in the below list, please contact us. sale01@topmadetool.com
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QDo your machines have a warranty period? What services can I expect during the warranty period?
AAll our machines come with a warranty period. During this period, we provide free replacement parts for non-human-caused damage and offer free after-sales consultation. We will respond promptly to any problems you encounter. For parts beyond the warranty period, we will provide them to you at cost price. -
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Can you recommend machines based on my specific needs?
AWe can recommend suitable machines based on your needs. You can tell us your machining drawings, machining processes, and machining cycle time, and our professional engineers will customize a suitable machine for you. -
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Do you offer OEM services?
AWe can provide OEM services for large-scale and batch production of machines. You can provide your customized colors and logo when placing your order, and we will produce the machine according to your requirements. For specific customization options, please contact our sales manager. -
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What is your company's business scope?
AOur company mainly deals in CNC products such as CNC lathes, machining centers, and CNC milling machines. We also provide customized equipment solutions based on customer needs.